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Complaints and Compliments

The City of Parramatta is committed to delivering quality customer service and communicating effectively with our community. Understanding your experience is important and will help us to continually improve.

We welcome feedback on

  • requests
  • compliments if you would like to express your praise for service or conduct 
  • complaints if you were dissatisfied with the level of service or behaviour of an employee, councillor or City of Parramatta agent

Please provide your feedback below or phone Customer Service on 9806 5050.

Your details
example: 0298065000
What is your preferred method of contact?
Type of feedback

Please explain your request as clearly as possible

For service request use council online services

A staff compliment is an expression of praise or regard for service or conduct received.

A staff complaint is an expression of dissatisfaction with the level of service or the behaviour of an employee, Councillor or Council agent.