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Customer Contact Centre

A view of the Customer Contact Centre with clients sitting down in chairs
From Monday 1 June, Council’s Customer Contact Centre over-the-counter service will reopen its doors to the public from 9am to 3pm weekdays.

Additional health and safety measures are being put in place to protect staff and customers. Where possible customers are encouraged to continue to use Council’s online and phone services (1300 617 058). For more information click here.

Need help?

You can contact the City of Parramatta in a number of ways to find all the answers you need.
Before you contact us check the FAQs for answers to our most popular questions.


126 Church Street 
Parramatta NSW 2150

Opening hours
Monday - Friday 9am - 3pm
Weekends: closed

Contact City of Parramatta
e: council@cityofparramatta.nsw.gov.au

Online Service - access key services in one place


General Enquiries
1300 617 058
24/7 days a week


PO Box 32, Parramatta NSW 2124

Send us a message

Council Amalgamation 
1300 617 058


Justice of the Peace are available at the Parramatta Library and branch libraries at set times

Live support
If offline leave us a message

02 9806 5524


Contact the National Relay Service and provide them with the City of Parramatta number you want to call e.g. 1300 617 058.
For more information, visit the National Relay Service website.